Terms of Service

1. About Oronzo Desk

Oronzo Desk is an enterprise service management (ITSM) platform developed and operated by Oronzo LLP, Hyderabad, Telangana, India — 500081. The platform provides incident management, change management, CMDB, SLA tracking, on-call scheduling, and related IT operations workflows.

Oronzo Desk is a product of Oronzo LLP. Use of this platform is also subject to the master Oronzo LLP Terms & Conditions.

2. Eligibility & Account

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. You must provide accurate registration details and keep your credentials secure. You are responsible for all activity under your account.

3. Description of Services

Oronzo Desk provides the following capabilities:

• Incident Management — Raise, triage, assign, and resolve incidents with full audit trails and SLA tracking.
• Change Management — Structured change request workflows with CAB approval and risk assessment.
• CMDB & Asset Tracking — Configuration management database for infrastructure visibility.
• SLA Management — Define, monitor, and report on service level agreements.
• On-Call Scheduling — Automated escalation chains and on-call rotations.
• Knowledge Base — Searchable articles to reduce repetitive tickets.
• Integrations — Connect with Slack, Jira, PagerDuty, email, webhooks, and more.

Oronzo reserves the right to add, modify, or discontinue any feature with reasonable notice.

4. Acceptable Use

You must not:

• Use the platform for any illegal or unauthorised purpose.
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.
• Reverse engineer, decompile, or copy any part of the platform.
• Upload malware, viruses, or malicious code.
• Resell or sublicense access without prior written consent from Oronzo.
• Impersonate any person or entity.

5. Data Ownership

You retain full ownership of all data you upload to or generate on the platform. Oronzo processes your data solely to provide the service. We do not sell, rent, or commercialise your data. You may export your data at any time. On account termination, data is retained for 30 days during which you may request an export, after which it is permanently deleted.

6. Fees & Billing

Subscription fees are as published on our pricing page or as agreed in writing. All fees are in Indian Rupees (INR) unless otherwise stated. Subscriptions renew automatically unless cancelled at least 7 days before the renewal date. Refunds are governed by our refund policy. For billing queries, write to hello@oronzo.io.

7. Intellectual Property

The Oronzo Desk platform, including all software, design, logos, and documentation, is the exclusive property of Oronzo LLP. You receive a limited, non-exclusive, non-transferable licence to access and use the platform during your subscription period. Nothing in these Terms transfers ownership of any IP to you.

8. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. ORONZO DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF SECURITY VULNERABILITIES. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORONZO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR INR 10,000, WHICHEVER IS GREATER. ORONZO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Termination

Either party may terminate the subscription at any time. Oronzo may suspend or terminate your account immediately if you breach these Terms, fail to pay amounts due, or engage in prohibited conduct. Upon termination, your access to the platform ceases and data deletion proceeds as described in Section 5.

11. Grievance Officer

In compliance with Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer has been designated:

12. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India. Disputes not resolved informally within 30 days shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Hyderabad.

13. Contact Us